Returns Policy

retailsphere.shop wants every customer to be satisfied with their purchase. If your decorative eyeglasses or non-prescription sunglasses have quality issues, shipping damage, or are significantly different from the order details, please contact us according to the following policy:

1. Return/Exchange Period
   Orders within the United States can be returned or exchanged within 30 days of receipt. Requests submitted after this period may not be processed.

Before requesting a return or exchange, please contact us and provide your order information and photos of the relevant product. Do not send the product back without confirmation.

2. Eligible Return/Exchange Circumstances
   We typically assist with returns and exchanges in the following situations:

The received product has obvious quality issues;
The product was damaged during shipping;
The received product is significantly different from the style ordered;
The received product has missing accessories or other order irregularities.

If the issue is due to product quality or shipping problems, we will provide a replacement or refund based on the specific circumstances.

3. Circumstances Where Returns and Exchanges Are Not Applicable

Returns and exchanges may not be available in the following situations:

The item has been visibly used, worn, or damaged by the customer;

The item has scratches, stains, or other damage caused by the customer;

The item is damaged due to improper storage, cleaning, or use;

The return/exchange period has expired;

The item and its packaging are severely damaged or missing due to personal reasons.

Whether a return/exchange is eligible will be reviewed based on the actual condition of the item.

4. Return Requirements
   When applying for a return, the item should be kept in its original condition as much as possible, with its original packaging and accessories. To avoid problems during the return process, please use appropriate packaging to protect the item.

The return address and specific procedures will be provided after the return application is confirmed.

5. Exchange Processing

If the item meets the exchange requirements, we will arrange for a replacement of the same or similar style based on inventory. If the required item is unavailable, we may arrange a refund based on the actual situation.

6. Refund Method
   After the return is approved, the refund will usually be processed using the original payment method. The specific arrival time may be affected by the processing speed of banks, payment institutions, and financial institutions. If your order includes eligible refund items, the refund amount will be determined based on the actual return details.
7. Shipping Costs
   If the return/exchange is due to product quality issues, shipping damage, or incorrect item delivery, we will assist with handling the relevant return shipping costs based on the specific circumstances.

If the return is due to personal reasons, the relevant return shipping costs may be borne by the customer.

8. Non-Prescription Products
   The eyeglasses and sunglasses sold on this website are all non-prescription decorative styles, primarily for everyday wear and styling, and are not intended for vision correction or other purposes. If the product is unsuitable due to personal wearing habits, face shape, or style preference, a return application must be submitted according to the applicable return conditions.
9. Contact Us
   To request a return or exchange, please contact us using the contact information provided on the website, providing your order number, product information, and relevant photos. We will review your application as soon as possible and inform you of the subsequent processing method.

Address: 51380 CALLE HUENEME LA QUINTA, CA 92253
Company: RETAILSPHERE LLC
Phone: +1 8573673363
Email: lisa@retailsphere.shop